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Complaints Procedure

We take this opportunity to outline how you should submit a complaint and how your complaint will be dealt with.

1. Please submit your complaint by e-mail to the Station Manager, Josh Hornsey at:

2. We will acknowledge your complaint in writing and advise you how the complaint will be handled, including the estimated timescale for resolution. We may also request any additional clarifying information we require.

3. We will respond to you, notifying you of our findings and, if applicable, our proposals to resolve your complaint.

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